COMPLIMENTARY (Free) SHIPPING to anywhere in the U.S. or Canada
Additional Taxes, Customs & Duty
If tracking indicates successful delivery of a package that you have not received - or if it shows an unusual delay - please contact firstname.lastname@example.org with your order details so that we can initiate an investigation and re-ship as necessary.
We take great care packaging items for shipment - but if any damage is found on arrival - please advise email@example.com within 7 days of receipt - so that a replacement can promptly dispatched.
If any item that you receive is not as you ordered - please advise firstname.lastname@example.org within 7 days of receipt - so that a replacement or refund can promptly dispatched.
RETURNS (other than shipping damage or incorrect product as above)
Our general return period is 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging. Candles must be "unburned" and "unlit". To complete a refund, we require receipt, proof of purchase or specifics of Order Number. Please contact email@example.com for a Return Authorization and detailed shipping instructions.