Shipping & Delivery

SPECIAL - $5.00 FLAT RATE SHIPPING (with Tracking) to anywhere in the U.S. or Canada

• Typical delivery time (throughout North America) is 2 to 4 business days - after it's shipped
• Shipping confirmation - with date & tracking details - will be sent when the order is dispatched (generally within 24-48 hours)
• We ship worldwide.  If your country is not listed at checkout, please contact us
• International Shipping is calculated and charged at time of purchase
• All orders over $500 include Complimentary (FREE) North American Shipping

Additional Taxes, Customs & Duty

• Products are made and shipped from Canada (through Niagara Falls NY for U.S. Shipments)
• For customs purposes we include an invoice and routine export forms reporting the full value of all items
• International & US orders and shipments may be subject to various taxes, customs or other local charges
• Any additional customs and import duties or associated fees or taxes are the sole responsibility and obligation of the customer. These charges must be paid or packages may be impounded, returned or abandoned and we cannot be held responsible for any resulting loss or inconvenience
• Import and taxation policies vary widely from country to country, so please contact local authorities for details and further information

Lost Shipments

If tracking indicates successful delivery of a package that you have not received - or if it shows an unusual delay - please contact shipping@zendencandles.com with your order details so that we can initiate an investigation and re-ship as necessary.

Damaged Items

We take great care packaging items for shipment - but if any damage is found on arrival - please advise returns@zendencandles.com within 7 days of receipt - so that a replacement can promptly dispatched.

Incorrect Product

If any item that you receive is not as you ordered - please advise returns@zendencandles.com within 7 days of receipt - so that a replacement or refund can promptly dispatched.