HOW OUR SHIPPING WORKS
~ FAST CONVENIENT DELIVERY ~
North American (USA / Canada) Shipping
- Typical delivery time (in North America) is generally 2 to 4 business days - after it's shipped - but can be at times delayed.
Orders greater than $70.00 qualify for COMPLIMENTARY (Free) SHIPPING to anywhere in the U.S. or Canada. (DOES NOT APPLY TO WHOLESALE)
- Paid Shipping to Canadian Addresses is more expensive than to the USA. We DO NOT mark-up shipping rates or charge any extra handling fees or surcharges.
- Shipping confirmation - with date & tracking details - will be sent when the order is dispatched (generally within 24-48 hours)
- Tracking may be Full or Partial - as provided by each Carrier
- We ship worldwide (with extended delivery times). NOTE : We no longer ship to the United Kingdom.
- International Shipping is calculated and charged at time of purchase
Additional Taxes, Customs & Duty
- Products are made and shipped from Canada (through Niagara Falls NY for U.S. Shipments)
- For customs purposes we include an invoice and routine export forms reporting the full value of all items
- International & US orders and shipments may be subject to various taxes, customs or other local charges
Any additional customs and import duties or associated fees or taxes are the sole responsibility and obligation of the customer. These charges must be paid or packages may be impounded, returned or abandoned and we cannot be held responsible for any resulting loss or inconvenience
- Import and taxation policies vary widely from country to country, so please contact local authorities for details and further information
If tracking indicates successful delivery of a package that you have not received - or if it shows an unusual delay - please contact us through "ORDER FOLLOWUP" with your details so that we can initiate an investigation and re-ship as necessary.
We take great care packaging items for shipment - but if any damage is found on arrival - please advise "ORDER FOLLOWUP" within 7 days of receipt - so that a replacement can promptly dispatched.
If any item that you receive is not as you ordered - please advise "ORDER FOLLOWUP" within 7 days of receipt - so that a replacement or refund can promptly dispatched.
RETURNS (other than shipping damage or incorrect product as above)
Our general return period is 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging. Candles must be "unburned" and "unlit". To complete a refund, we require receipt, proof of purchase or specifics of Order Number. Please contact us through "ORDER FOLLOWUP" for a Return Authorization and detailed shipping instructions.