Our goal is always for you to be happy with your purchase and to proudly share and recommend your experience with our candles and our company to friends and family. If any problems do arise, here are details of our Return Policies:
ITEMS DAMAGED IN SHIPPING
If an item received has been damaged in shipping - Please advise "ORDER FOLLOWUP" - so that we may address the situation
If an item received is not as ordered - Please advise "ORDER FOLLOWUP" - so that we may address the situation
GENERAL RETURNS(other than shipping damage or incorrect product as above)
Our return policy lasts 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".
To complete your return, we require a receipt, proof of purchase or specifics of Order Number.
RETURN SHIPPING(other than shipping damage or incorrect product as above)
To return your product, you should send your product to: Zen Den Candles, 11 Fairburn Drive, UNIT 11, Markham Ontario CA L6G 0A4.
You are responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the original shipping cost charged at time of purchase will be deducted from your refund.
You are also responsible for any additional customs and import duties or associated fees or taxes related to your purchase or return.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify that we have received your returned item and advise you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be advised by email when the Transaction is posted by us - but it may take a few days to reflect in your bank or credit card records.